Shipping policy

Shipping Policy for The Jonesy Candle

At The Jonesy Candle, we are committed to providing you with an exceptional shopping experience, including swift and dependable shipping. Please review our shipping policy below:

Processing Time: Orders are meticulously processed and dispatched within 1-3 business days from the date of purchase, excluding weekends and holidays.

Shipping Times: For North America, please anticipate delivery within 5-7 business days following a processing time of 1-3 business days.

Please Note: While we diligently strive to meet these shipping estimates, please understand that we cannot guarantee them. Actual delivery time is subject to the efficiency of the postal service. Once the package is scanned by the post office, we relinquish control over its transit time. We disclaim any liability or responsibility for any delays, re-routes, or failed deliveries of your package.

Customs and Import Taxes: Buyers are responsible for any customs and import taxes applicable to their orders. We bear no responsibility for delays caused by customs processing.

Your Satisfaction is Our Priority: Your satisfaction with your purchase is paramount to us. Should you have any concerns about the status of your order, please do not hesitate to contact us at support@thejonesycandle.com.

Contact Information: For any inquiries or concerns regarding our shipping policy, please feel free to reach out to us at support@thejonesycandle.com.

Effective Date: [14 July 2024]